Tag Archives: Paytm

Amosta Solutions Tab for Rs.8 on Paytm! – Who will own the mistake?

The first thing that greeted me in office on otherwise Monday morning was an ecstatic WhatsApp message from a close friend. I or rather no one could have believed that a 4GB dual slim Android tablet from Amosta Solutions, with 2 MP camera, 4 GB internal memory and 512 MB RAM was available for just Rs. 8/-. Yes, you read it right, Rupees Eight only! Many had a merry time booking them in loads!

Amosta Solutions

Paytm soon (but not before 6,000 orders were placed) de-listed the product from website. The repeated searches throughout the day didn’t yield any Amosta Solutions product on the Paytm website.

Who is at fault?

  • Was it Paytm’s fault in updating the product list / feed on website?
  • Did Amosta Solutions make a mistake while updating the product feed (in case they had access to the product console)?
  • Or was it often sacrificed ‘technical glitch’?

Who should have owned this error?

    • As a customer if I have made a purchase on such a reputed ecommerce platform that keeps shouting ‘Paytm karo’ at every nook and corner, I would definitely hold them responsible for the ‘technical glitch’ or ‘human error’. Did Paytm clarify anything about this issue? The answer is big NO!
    • Some might argue that Amosta’s team could have committed this error. Assuming that they too are partner in crime (err glitch!), should they have come out and given any clarification? They did! Here’s what they had to say on their Twitter handle.

How did consumer react on Twitter?

Though there were no hashtags floated against Amosta or Paytm, buyers did once again vent their anger on Twitter. Let’s see how some of the buyers reacted on TwitterMost of them cornered Paytm and accused it for the goofup. But all complaints fell on deaf ears. Paytm, otherwise that claims to be an empathetic brand, kept silent on this entire fiasco and didn’t take any effort to pacify / clarify the buyers. 

Recent Case

The first thought that struck me was the recent Snapdeal case where a youngster’s purchase of iphone 5s 16GB for Rs. 68 was honored valid by Sangrur District Consumer Disputes Redressal Commission. How many of us would have even thought of filing such case and holding our patience?

Is there a solution for this situation?

Though the situation is serious, probably the vendor this time isn’t a big banner brand, that could have attracted the eyeballs. Hence, the damage has been limited compared to other social media fiascos by brands in the past. But, is there a solution for this situation? How will buyers get justice?

  • Should Paytm honor and execute the order as they were the first touch-point for buyers? Most of the buyers are expecting this from the reputed Paytm! Technical glitch might be a genuine reason behind this fiasco, but definitely it isn’t a satisfactory reason to pacify consumers in this digital savvy and informed world. Paytm could come up with some sweet offers just for these buyers to win confidence back.
  • Should Amosta Solutions leverage this situation and build a place in hearts of buyers by compensating with an alternative solution? Though the monetary margin of error is extremely huge, an unknown brand like Amosta could win hearts by actually delivering the product. Imagine spending an equivalent amount on some print advertisement versus gaining confidence of so many users who could potentially spread positive word of mouth about this situation.
  • Or both Paytm and Amosta just get back to work, as memory of people is fairly less in this country? This is probably the last decision both brands should take. However, its very likely that this is what would happen in due course of time!

It’s easier for brands to enter into a mutually beneficial relationship and make the most of it during best times. But, its equally important for brands to exhibit that synergy during tough times. The blame game is good for defending oneself, but not what customers would entertain.

Yet another crisis situation and a worth learning case study for brand managers on how to approach online reputation management for their brand.

What are your thoughts on this?

15 Cool Christmas Creatives by brands on Facebook

Gone are days when you could just show a Christmas Tree or Santa Claus and wish your target audience ‘Merry Christmas’. These days brands try to leverage Facebook and other social media platforms during festivals. It’s the content centric era and every brand fights it hard to get it right. It has been imperative for brands to connect with their target audience through their value offerings in a customized manner on special occasions. You would have loved some special Christmas wishes from the brands you interact on social media platforms like Facebook, Twitter.

Here are the few best ones that I noticed on popular Facebook pages…

Amul not only came up with full-page print ad in leading newspapers but also replicated the thought on Facebook through this creative video where the Santa Claus face is created with a flowing milk stream.

 

Merry Christmas from #Amul. #Amul Doodh Peeta Hai India ! 🙂

Posted by Amul on Thursday, 24 December 2015

Paytm goes with a simple GIF, but manages to connect with the services they offer on their website.

Wishing everyone a Merry Christmas! May you be blessed with love, peace & joy!

Posted by Paytm on Thursday, 24 December 2015

This GIF by Maruti is one of my personal favourites. The thought process is very good by displaying all their car models in a single GIF and yet connecting to the occasion.

Drive towards peace, love and joy this Christmas. Wishing you all Merry Christmas.

Posted by Maruti Suzuki Swift on Friday, 25 December 2015

 Samsung Mobiles gets it right with a static image but well designed by showcasing their leading products.

May your Christmas trees be as good looking! #MerryChristmas

Posted by Samsung Mobile India on Thursday, 24 December 2015

There is no doubt that videos make the highest impact. Faasos, one of my favourite brands came up with this video where they demonstrate their skill of quality food.

Twas the night before Christmas and from all of us here, we hope your days be merry and filled with gooey chocolate cheer! #ChristmasEve with #ChocolateFantasy bit.ly/FaasosFB

Posted by Faasos on Thursday, 24 December 2015

 Flipkart wishes its target audience with a simple video but manages to connect with its value offering.

We don’t differentiate between naughty or nice. Go ahead, spread the joy. Flipkart wishes you a Merry Christmas!

Posted by Flipkart on Thursday, 24 December 2015

AirAsia India, connects the elements of Christmas – reindeer, Santa Claus and sleigh in a subtle manner and makes its point very clear.

A Merry Christmas and a Happy New year to everyone from all of us at AirAsia! May this Christmas bring a lot of joy and cheer to your family. 🙂

Posted by AirAsiaIndia on Thursday, 24 December 2015

 Kingfisher‘s this creative is simplest of all, but the thought process deserves an appreciation.

We’re here to spread the Good Times and the Holiday Cheer! Season’s Greetings Everyone!

Posted by Kingfisher on Thursday, 24 December 2015

Housing.com too takes the video route to wish its fans.

May your days be bright, and your nights be merry. Wishing you a Merry Christmas, and a happy ending to this great year!

Posted by Housing.com on Thursday, 24 December 2015

Coca-Cola shows how stockings can be used to store Coke bottles. A great connection between the product and the occasion.

This holiday season, share your small moments of joy over some Coca-Cola. #MerryChristmas

Posted by Coca-Cola on Thursday, 24 December 2015

 Many of us would be aiming to shift jobs post this mid-year appraisal time and Naukri.com connects this situation with Christmas beautifully with this static image.

#NaukriSays Merry Christmas

Posted by Naukri.com on Thursday, 24 December 2015

 Zomato uses spoons, knives, forks and a wine glass to build a Christmas tree.

Have a deliciously merry Christmas!

Posted by Zomato on Thursday, 24 December 2015

A simple video but the effort that Micromax has put in to come up with this content piece deserves an applause.

Make Christmas merrier with loads of fun, frolic and gifts! Wishing you all a very #MerryChristmas.

Posted by Micromax India on Friday, 25 December 2015

 Is the Christmas tree by Dell symbolizing cursor? This GIF creative by Dell highlights all products that they offer.

May this joyful festive season fill happiness everywhere. The Dell team wishes all a #MerryChristmas. ? ???? ????????????????????

Posted by Dell on Thursday, 24 December 2015

This beautiful video message by Hyundai looks as if it is full video shoot. Again a personal favourite of mine.

Wishing you all a Merry Christmas. We hope to keep steering more happiness into your lives. #Hyundai #MerryChristmas

Posted by Hyundai India on Thursday, 24 December 2015

Post Update (3rd Jan’16): Based on the suggestion from Vinay, including Tetra Pak India’s GIF creative to the list:

This Christmas spread the warmth of ‘Goodness’ with Tetra Pak India. Wishing you all a #MerryChristmas.

Posted by Tetra Pak India on Thursday, 24 December 2015

What’s your favourite from the above? Or in case you came up with some other kick-ass creative, do share it in the comment section.

Happy Holidays!